Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.
All other bookings are non-refundable however can be rescheduled with 24-hour notice based on availability.
Sold out tours and Private tours can only be rescheduled within 72 hours notice.
Contact us by phone to cancel or inquire about a cancellation. No-shows, and people arriving who are over the weight limit, or unable to balance on a scooter will be considered a guest cancelation and not refunded.
Weather in Las Vegas can be odd and unpredictable. High winds, a cloudy overcast, and light sprinkles occasionally occur on tours. In these cases, we may need to pause, postpone or delay following tours due to weather. Refunds are only given when a tour is officially canceled by an Atomic Tours team member. Refunds are not available to those who wish to cancel due to weather conditions.
We reserve the right to cancel bookings based on the weather up to 15 minutes prior to tour start times. Atomic Scooters take no responsibility for weather-based cancelations (acts of nature) and can not provide compensation for transportation costs.
Contact us by phone to cancel or inquire about a cancellation. No-shows, and people arriving who are over the weight limit, or unable to balance on a scooter will be considered a guest cancelation and not refunded.
Atomic Scooters Tours and Activities are designed by dedicated locals for individuals seeking a fun educational scooter tour through the Downtown Area. Atomic Scooters reserves the right to refuse service to anyone. All attendants must be 14 years or older. Children must be accompanied by
At this time we do not provide transportation to or from tours. Please plan an ideal arrival/departure provision ahead of time.
It is the individual’s responsibility to arrive at the departure location on time. Atomic Tours cannot be held responsible if you do not arrive on time (no matter what the reason). If you miss the scooter assigning process it is too late to attend the event. We are on a schedule and must depart on time. If you are unsure of where a departure point is located, make a dry run so you will be sure you know where to go the day of the tour. There will be NO REFUND for no-shows; so be sure you allow enough time to get to the departure point.
Smoking while the tour is in motion is not permitted, however, frequent rest stops should alleviate any problems. Smoking Marijuana is prohibited by federal law. If you consume marijuana while on this tour we will have no choice but to remove you from the activity.
In the event of a rain delay, the group will wait a reasonable amount of time in hopes the event will take place. In the event of a rainout, if the tour can be rescheduled we will make every effort to do so. If it would significantly affect the duration of the tour, the operator may choose to cancel the activity. If this happens a full refund will be processed.
All tours will operate as scheduled unless it is canceled by our team. Weather situations, which are beyond our control, that develop while a tour is already underway, will be dealt with to ensure your safety and to include as much of the original tour as possible. In the event, a weather delay forces the extension/shortening of a tour, any delays, expenses, or missed events following the tour will be the responsibility of the attendant.
Atomic’s Tour guides do their best to start and end tours on time. However several unforeseen considerations tend to happen from time to time and delay the beginning or end of a tour. In some cases other attendees may be slower on the scooters, vendors may have longer than usual wait times, or many other unplanned delays can occur. We highly advise that you do not plan any activities within an hour after our tours are scheduled to end to ensure the most ideal experience.
Helmets are required. We know sometimes your hair is just perfect, but think of this as vacation interruption protection – the last thing you want while having fun in Vegas is a big old bonk on your head. If you refuse to wear a helmet at the time of the tour, sorry there are no refunds.
Not being able to ride is extremely rare In the event, you get to the tour and are unable to ride the scooter safely – you just can’t get the hang of it, can’t balance, get scared, you will not be refunded. Your options will be to meet us at locations that include any pre-paid meals or stay behind and wait for your group to return.
If we don’t have enough people booked: We reserve the right to cancel the tour if there are not a minimum amount of people booked (typically 3 scooters). If you are booked on a tour where the minimum number is not met, you will be issued a full refund.
Charges will appear on your statement as “FH* Atomic Tours”.
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All prices in US dollars